"Culture is the set of beliefs, values, and norms, together with symbols like dramatized events and personalities, that represents the unique character of an organization, and provides the context for action in it and by it." – Gareth Morgan "Leadership defined by "To lead is not to influence others to do something they are not [...]
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." – Donald Porter – V.P., British Airways I recently had an exceptional customer service experience. I had to take my car into my local dealer for repairs and the job was not done quite right. The technician [...]
"Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort." – Paul J. Meyer The economic news has been so bad for so long, it’s hard to believe that any business is doing well these days. And yet, there are companies that have not only [...]
"Accountability breeds response-ability." – Stephen R. Covey The importance of strategic planning is a frequent topic of these articles because it’s essential to business success. Especially in challenging economic times such as the past year, the businesses that are driven by a strong strategic plan are the businesses that not only survive, but thrive. I’ve [...]
"Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning." – Warren G. Bennis Today’s economy threatens businesses of all sizes [...]