Do you feel as if you are slogging along instead of buzzing? It is business as usual but things are just not clicking? Sales are okay but not great. If this scenario resonates with you, then it is time to tap your strategic reserves. You need to drill deep, though, if you seek to isolate [...]
Your most unhappy customers are your greatest source of learning. -Bill Gates It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. -Charles Darwin It is not uncommon for companies to overlook their most valuable assets. Recently I discussed how employees can prove to be [...]
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." – Donald Porter – V.P., British Airways I recently had an exceptional customer service experience. I had to take my car into my local dealer for repairs and the job was not done quite right. The technician [...]